Terms of service

Terms of Service

OVERVIEW This website is operated by Atelier De Luxe. Throughout the site, the terms “we”, “us” and “our” refer to Atelier De Luxe. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

 

SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, or discontinuance of the Service.

 

SECTION 5 - PRODUCTS AND SHIPPING

Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

 

  • Lead Times: Standard shipping for our collections typically takes 7–10 working days. While we aim to fulfill orders promptly, these timelines are estimates and may vary based on stock availability or carrier schedules.

  • Display: We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your monitor's display of any color will be accurate.

  • Availability: We reserve the right to limit the sales of our products to any person or geographic region. All descriptions of products or product pricing are subject to change at any time without notice.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail or billing address provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases. For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools ”as is” and “as available” without any warranties or conditions of any kind.

SECTION 8 - THIRD-PARTY LINKS

Certain content or products available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites and will not have any liability for third-party materials or services.

SECTION 9 - USER SUBMISSIONS

If you send suggestions, proposals, or other materials (collectively, 'comments'), you agree that we may, at any time, edit, copy, and distribute those comments in any medium. We are under no obligation to maintain comments in confidence or pay compensation for them.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies relating to product descriptions, pricing, promotions, and transit times. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

 

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, or to submit false or misleading information. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

 

SECTION 13 - LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free. You expressly agree that your use of the Service is at your sole risk. In no case shall Atelier De Luxe, our directors, officers, employees, or contractors be liable for any injury, loss, claim, or any direct, indirect, or incidental damages of any kind arising from your use of any of the Service or any products procured using the Service.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Atelier De Luxe and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms are effective unless and until terminated by either you or us.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right. These Terms of Service and any policies posted by us on this site constitute the entire agreement and understanding between you and us.

SECTION 18 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

  • Dispute Resolution: In the event of a dispute, we encourage you to contact us directly at hello@atelierdeluxe.online to seek an amicable resolution. Both parties agree to attempt to resolve any disagreements through direct communication before pursuing further legal action or formal arbitration.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

ATELIER DE LUXE hello@atelierdeluxe.online