Shipping & Delivery
Shipping & Delivery
Every Atelier De Luxe order is carefully inspected, packed and dispatched from London, United Kingdom, within 48 hours (Monday to Friday, excluding bank holidays). You will receive a confirmation email with tracking details as soon as your order is on its way.
Shipping costs
Shipping is free on orders over £100. Orders under £100 are charged a flat £5 shipping fee.
United Kingdom
Standard UK delivery takes 7–10 working days after dispatch.
International delivery
We ship worldwide. International orders typically arrive within 7–10 working days after dispatch, depending on destination and local carriers. Please note that international orders may be subject to customs duties, import taxes or handling fees levied by your local authorities. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Tracking your order
Once your order has been dispatched, you can follow its progress at any time using our Track Your Order page and the tracking number in your confirmation email.
Damaged or missing deliveries
Please inspect your order on arrival. If anything is damaged, missing or incorrect, contact us at hello@atelierdeluxe.online within 30 days of delivery and we will put it right promptly. For returns, please see our Returns & Refunds policy.
Questions?
Our team is available Monday to Friday, 8:00am–5:00pm (London time).
Email: hello@atelierdeluxe.online
Phone: +44 7457 424576
Address: Atelier De Luxe, 21 Linden Way, London N14 4LY, United Kingdom
SHIPPING INFORMATION
We ship worldwide from London, United Kingdom.
Dispatch: all orders are dispatched within 48 hours (Monday to Friday, excluding bank holidays).
Delivery: shipping/delivery takes 7–10 working days from the day of dispatch. Shipping is free on orders over £100; orders under £100 are charged a flat £5.
Once your order has shipped, a Shipment Confirmation email with a tracking number will be sent. Orders may be split into multiple shipments, and items purchased together may not always ship on the same day.
Returns: eligible items can be returned within 30 days of delivery. See our Returns & Refunds policy for details.
Missing or damaged items: please report damaged or incorrect items within 30 days of delivery, and missing packages within 30 days of the shipping date.
CANCELLATION
As soon as an order is placed, we begin processing it right away. While we are unable to make changes after an order is submitted, there is a short window to cancel eligible items before processing begins. Only items eligible for cancellation will be displayed, and all selected quantities of that item will be canceled. If the “Cancel Items” option is not available in your order details, cancellation is no longer possible. However, once your order arrives, eligible items may be returned or exchanged within 30 days of delivery.
If an item is successfully canceled, a confirmation email with cancellation details will be sent to the email address on the order. You will not be charged for any canceled merchandise.